Privacy Policy

Last Updated: March, 2026

Global Fan Concierge ("Company," "we," "our," or "us") values your privacy and is committed to protecting the personal information you provide when using our services. This Privacy Policy explains how we collect, use, store, and share your information, and your rights regarding that information. By accessing our website or using our services, you consent to the practices described herein.

Information We Collect

We may collect the following types of information from clients and users:

Personal Information:

  • Name, email address, phone number, passport or identification details, payment information, travel preferences, and other information necessary to provide our services.

Automatic Information:

  • IP address, browser type, device information, cookies, and other usage data collected automatically when you access our website or interact with our services.

How We Use Your Information

Your information is used solely for the purposes necessary to provide our services, including:

  • Coordinating and delivering concierge services, reservations, events, and experiences
  • Communicating with you regarding your requests, bookings, or updates
  • Processing payments securely
  • Complying with legal and regulatory requirements
  • Improving our services and user experience
  • Marketing and promotional communications, only if you have provided consent

How We Share Your Information

We may share your information with trusted third-party service providers strictly for fulfilling your service requests, such as:

  • Hotels, transportation companies, restaurants, event organizers, and healthcare providers

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

Data Protection & Security

We implement industry-standard security measures to protect your information, including encryption, secure storage, and limited access to authorized personnel only. While we take every reasonable precaution, no method of electronic transmission or storage is 100% secure. Therefore, we cannot guarantee absolute security of your data.

Your Rights

Depending on applicable laws, you may have the following rights regarding your personal information:

  • Access your personal data held by the Company
  • Correct or update any inaccurate or incomplete information
  • Request deletion of your personal information
  • Opt out of marketing communications

To exercise these rights, please contact us at info@globalfanconcierge.com

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website, analyze usage, and improve services. You can manage cookie preferences through your browser settings. Cookies are used solely for operational purposes and to improve user experience.

Data Retention

We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Once data is no longer needed, it is securely deleted or anonymized.

International Users

If you are accessing our services from outside Mexico, please note that your information may be transferred to, stored, and processed in Mexico, where data protection laws may differ from those in your country.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of the updated Privacy Policy.

Contact Information

For questions regarding this Privacy Policy or to exercise your data rights, please contact us at:

info@globalfanconcierge.com